Shipping Policy

Order Processing Time

Standard Processing: Ships within 1-3 business days.
Peak Processing: Up to 15 business days during promotional periods.

Shipping Methods

Standard Shipping (Yun Express)

Timeframe: 7-14 business days

Best For: Cost-effective option for non-urgent orders.

Express Shipping (DHL/UPS/Fedex)

Timeframe: 1-5 business days

Best For: Urgent orders requiring quick delivery.

Address & Destinations

Address Accuracy

Please provide addresses in English, including street number, building number, room number, and postal code. Contact us before dispatch for changes; no modifications after shipping.

Undeliverable Regions

Affiliated islands are generally not eligible for delivery.
US & UK: Overseas territories, offshore islands, remote areas, and APO/FPO military addresses are excluded.
Middle East: PO BOX addresses are not eligible (UAE, Saudi Arabia, Jordan, Lebanon).
Other Regions: Specific restricted areas in South Africa, Philippines, Chile, Colombia, Singapore, Japan, and South Korea are excluded.

Duties and Import Taxes

General Policy: Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes. Please consult your local customs office for detailed information.

Tax-Inclusive Shipping: Standard Shipping via Yun Express includes taxes for most countries. However, we are not responsible for additional administrative or handling fees imposed by your local courier or customs.

Undelivered Packages

Customers are responsible for any consequences or fees incurred if a parcel is undelivered due to:

Incorrect/insufficient address or phone number.
Recipient being unreachable or refusing to sign.
Opting for "no-signature delivery."
Refusal to pay local taxes or processing fees.
Failure to provide customs documents.

Order Assistance & Special Requirements

Customs Requirements

Taiwan, Macau, Hong Kong: Fill address in Chinese. Taiwan requires ID/Passport and Ezway app registration.
Korea: Provide personal tax ID (P + 12 digits) and Korean name/address.
Brazil, Chile, Colombia, Norway, Turkey, Peru, South Africa: Valid Tax ID or VOEC number required.

Need Help?

Check package contents upon receipt and record an unboxing video. For faulty or missing items, email support@geekkeyboard.com with your order number, description, and photo/video proof.